Refermate Privacy Policy

Last updated: August 16, 2025

This privacy statement ("Privacy Statement") explains how Refermate ("we" or "us") collects and processes information from our members and users when they interact with our website, software applications, and other online services that we provide (collectively, "Refermate's products and services").

What Data We Collect and Why

Personal Information

To offer our services, we may collect information directly from you when you use our products and services. This includes your email address, and PayPal address to make payments (if the user so chooses to add a PayPal). If signing up with Google or Apple, first and last name, and avatar, may also be collected, but never sold.

Internet or Network Activity

We collect data related to your interactions with Refermate, including the type of device you're using, operating system, browser type, and more, to improve our services and tailor your shopping experience.

Shopping and Usage Data

We collect information about your saved items, coupons, deals found, friend referrals, and stores you follow to enhance your shopping experience and provide you with relevant offers.

Inference Data

We may infer information about your preferences and shopping behavior based on your interactions with our services.

Sensitive Personal Data

We may disclose sensitive personal information as required by law, but we do not sell, share, or collect sensitive personal data.

Aggregate and Anonymized Data

We use aggregated or anonymized data for research, development, marketing, analytics, and to improve the shopping experience for our Refermate community.

Where We Obtain Your Data

We collect your data via interactions with us and use of our services.

Why We Collect Your Data

In addition to the uses described above, we collect your information to:

  • Provide our services
  • Manage and improve our services
  • Prevent fraud and risk
  • Personalize your shopping experience
  • Market our services
  • Communicate with you
  • Comply with laws

How We Protect Your Data

We take security seriously and employ physical, electronic, and procedural safeguards to protect your information. While we make every effort to secure your data, we cannot guarantee complete security.

How Long We Store Your Personal Information

We retain personal information for as long as necessary, as determined by the purpose for which it was collected and in compliance with applicable laws.

How We Use Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies to collect data, improve our services, and provide a personalized shopping experience.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to delete your personal information
  • The right to opt-out of certain data processing activities
  • The right to data portability

To exercise these rights, please contact us at help@refermate.com.

How to Request Data Deletion

You have the right to request that we delete your personal information that we have collected or maintained. We will honor your deletion request and delete your personal information, except where we are required to retain it by law or for legitimate business purposes.

How to Submit a Data Deletion Request

To request deletion of your personal data, you can:

  1. Email us directly: Send a request to help@refermate.com with the subject line "Data Deletion Request" and include your account email address
  2. In-app deletion: Log into your account, go to Settings, and select "Delete Account" which will permanently delete your account and all associated data
  3. Written request: Send a written request to our mailing address at Refermate LLC, 2810 N Church St. PMB 91488, Wilmington, DE 19802, USA

What Happens When You Request Data Deletion

Upon receiving your deletion request, we will:

  • Verify your identity to ensure the request is legitimate
  • Delete your personal information from our active databases within 30 days
  • Remove your data from our backup systems within 90 days
  • Instruct our service providers to delete your personal information
  • Send you a confirmation email once the deletion is complete

Information We May Retain

Please note that we may retain certain information as required by law or for legitimate business purposes, including:

  • Transaction records required for tax and accounting purposes
  • Information necessary to resolve disputes or enforce our agreements
  • Records of deletion requests for compliance purposes
  • Anonymized or aggregated data that cannot identify you

Facebook Data Deletion

If you connected your Refermate account through Facebook Login, deleting your Refermate account will also remove all data we received from Facebook, including your Facebook ID, name, email, and profile picture. You can also revoke Refermate's access to your Facebook data through your Facebook Settings under Apps and Websites.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers and databases located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

Third-Party Links and Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

We do not sell personal information. To exercise your rights under CCPA, please contact us at help@refermate.com.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Refermate LLC

2810 N Church St. PMB 91488

Wilmington, DE 19802

USA

Email: help@refermate.com